This Privacy Notice (this “Notice”) explains how ComlinkTv L.L.C. and its affiliates collect, use and share information about ComlinkTv subscribers and others who visit ComlinkTv’s websites, view ComlinkTv’s advertisements, or interact with ComlinkTv products or services. In this Notice, the terms “ComlinkTv”, “we”, “us”, and “our” refer to ComlinkTv L.L.C. and its affiliates, which collectively own and/or operate the ComlinkTv Television branded products and services including both websites and apps. The term “you” refers to you as a subscriber to or user of our services. Your use of our services constitutes your acceptance of this Notice.
This Notice does not apply to EchoStar Corporation or its subsidiaries or any other product or service provided by DISH Network that is covered by a separate privacy notice.
What Information Do We Collect About You?
How Do We Use Information About You?
What Information Do We Share with Others?
How Is Your Information Used for Advertising Purposes?
What Choices Do You Have?
Your California Consumer Privacy Act (“CCPA”) Rights
Your Nevada Privacy Rights
How Do We Protect Your Personal Information?
How Long Do We Maintain Your Personal Information?
Who Can You Contact with Any Questions or Concerns?
What about Changes to This Notice?
What Information Do We Collect About You?
We collect and keep personal information you give to us when you sign up for an account, including: your name, service address, billing address, e-mail address, telephone number, bank account and/or credit card number, logins and passwords to our websites and apps, security questions and codes, and other account information. We may also collect and keep other information about your account with us, such as billing and payment history, customer service interactions, and equipment and programming options.
When you use our services, our websites and apps automatically collect usage information. Usage information may include application usage data and logs, including device type and ID, IP address, and location information. This usage information may be in various formats (electronic, audio, and other), and may be collected through our website or through devices such as AirTV, third-party streaming devices, or applications provided through or used to access our services. Please see Third-Party Services and Websites below for more information.
When you or someone in your household watches a video program, whether using the website or an app, we may collect a record of your viewing activity. This applies to live television programming as well as video on demand, pay per view, and DVR services.
We also may receive information about you and your household from third parties such as programmers, business partners, consumer reporting agencies, and other data companies to enhance or supplement our records, products, or service offerings. This information may allow us to send you promotions that interest you or serve advertisements to you that match your interests and concerns.
When you use a third-party streaming device, you should review the privacy statements of the third party to understand what information they may collect and keep. We are not responsible for the practices of such third parties.
You may also choose, when available, to connect your account with third party accounts, including with third-party social networks. If you share information about your usage of or activities on our services with such third-party accounts, then the collection, use, and disclosure of such information will be subject to that third party’s privacy policies, which may differ from our own. We are not responsible for the practices of such third parties.
Please visit the “What Choices Do You Have?” section for further information, including about Do Not Track and how to disable cookies.
We use information we’ve collected and received from and about you and your account (“Information About You”) primarily for business or commercial activities, which may include:
providing, operating, and maintaining our services;
billing and collections;
confirming that you are receiving the level(s) of service requested and are properly billed;
identifying when changes are made to your account or services;
informing you of products, programming, or services that may be of interest to you;
making programming recommendations;
understanding your use of our services in order to consider improving them;
obtaining user surveys, recommendations and reviews;
marketing our services and those of select business partners;
delivering addressable or customized advertising, offers, and other services to you within the services, via email, or through other web sites and platforms (for more information see Section 4 below);
detecting fraud and unauthorized reception of our services;
determining whether applicable policies and terms of service are being violated;
performing statistical or qualitative research and analysis;
maintaining our do not contact lists;
complying with law; and other uses as necessary to provide our services.
Personal information and usage information may be aggregated and/or de-identified for other business and marketing uses by us. This aggregated and/or de-identified data may be used to improve our products and services, to measure and analyze use of our products and services, to provide more relevant marketing and advertising, to measure advertising effectiveness, to conduct market research, to report ratings and viewer measurement, and for other analytical and reporting purposes.
We may combine the various information we collect and receive from and about you, including account information, personal information, usage information, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.
ComlinkTv treats information about you (including personal information) contained in our business records as confidential. We may share information about you with select partners in order to provide you with the best products and services. Our agreements with business partners and service providers that collect information limit the types and use of information shared with these companies.
When May ComlinkTv Share Information about You
1. With service providers in order to provide products and services to you
We may share information about you to companies that work for or provide services to us (but only as much as is necessary for them to perform the service), such as our:
Outside auditors and professional advisors;
Potential business merger, acquisition, or sale partners;
Regulators, government agencies; and Credit bureaus and collection agencies.
We may also share information about you (including personal information) to protect our customers, employees, or property; in emergency situations; and to enforce our rights under our terms of service and policies, in court or elsewhere.
We may share your name and address with others, such as charities, marketing organizations, or other businesses for “mailing list” purposes. Any such disclosure for “mailing list” purposes would be limited to subscriber names and addresses, and the disclosure does not reveal, directly or indirectly, (i) the extent of any subscriber’s viewing or use of a television service or other service provided by us; or (ii) the nature of any transaction made by the subscriber over any facilities used by us.
We may be required by law to comply with a valid legal process, such as a subpoena, court order, or search warrant, or where there is a lawful request, to disclose information about you (including personal information) without your consent or notice. We may also be required to disclose personal information to a third party or governmental entity in response to a court order. If the court order is sought by a governmental entity, you should be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order.
We may share information collected or received from or about you in de-identified and/or aggregate formats. We may share this with companies that collect and compile consumer data, including those that create reports about what programs people watch.
We may share information with networks and other providers of programming about what packages our subscribers have purchased and what programs our subscribers watch. We may also share some demographic or usage information. This information is de-identified and/or aggregated, and ComlinkTv will not tell the programmer which the individuals or households watched the program.
ComlinkTv may use information about you for marketing or advertising purposes in the following ways:
A. Cookies and Do Not Track
Certain parts of our services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Service or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.
B. Interest-Based Advertising/Addressable Advertising Choices
You may ask ComlinkTv to stop using cookies on ComlinkTv.info that help us deliver more relevant advertising to you. To make this choice, please visit https://www.ComlinkTv.com/.
To understand your other choices for receiving more relevant online advertising, please review the information below:
California residents may also take advantage of the following rights:
Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, please visit our Privacy Portal.
ComlinkTv takes information security seriously. We use commercially reasonable efforts to prevent unauthorized third-party access to information about you. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or information about you.
ComlinkTv maintains personal information about you in our regular business records while you are a subscriber to any of our products or services. ComlinkTv also maintains personal information about you for a period of time after you are no longer a subscriber to satisfy legal or tax requirements, for fraud prevention, or for business purposes.
If you have any questions or concerns regarding this Notice, or our privacy practices, please contact us at info@ComlinkTv.com, or you may write us at ComlinkTv L.L.C., 9601 South Meridian Blvd., Englewood, CO 80112, Attn: Office of the General Counsel – ComlinkTv Privacy Matters.
We may modify this Notice at any time. We will notify you of any material changes through written, electronic, or other means as permitted by law.